SHIPPING / RETURNS / FAQS
WHERE DOES LIVING WITH IVEY SHIP?
Living with Ivey ships to addresses in the fifty United States, excluding P.O. boxes. We do not yet ship internationally. However, you are welcome to use a freight-forwarding company but you do so at your own risk. We do not support international returns and you are responsible for all duties and custom fees. All orders shipped to a freight-forwarding company are final sale.
HOW DO I TRACK MY ORDER?
When your order ships, you will receive an email with your tracking number including a link to track your package online.
HOW QUICKLY WILL MY ORDER ARRIVE?
Living with Ivey currently offers standard Economy and Express shipping options. The shipping time frame begins after your order is processed and leaves our warehouse. We strive to process and ship your order within 24 hours of order receipt, and within 48–72 hours during promotions or other high order volume periods. Orders received before 1:00 PM (Eastern Time) Monday-Friday will normally be processed the same day. Orders received over the weekend and on major holidays will be processed the following business day. We currently do not deliver orders on weekends or holidays.
Please check the shipment tracking link in your shipping confirmation email for the latest shipping status. For additional help, contact Client Services at email@example.com for order status information. Please include your order number in your correspondence.
Please note that certain items considered hazardous materials by the U.S. Department of Transportation (e.g., pressurized spray cans, fragrance, nail polish) can only be shipped via Ground shipping due to air transport regulations. Restricted items may not be shipped to Alaska or Hawaii.
WHAT IS A HAZMAT PRODUCT AND WHY CAN I ONLY SHIP IT GROUND?
A hazmat product is one that contains a flammable liquid considered a hazardous material by the U.S. Department of Transportation (e.g., pressurized spray cans, fragrance, nail polish) and can only be shipped via Ground shipping due to air transport regulations. Restricted items may not be shipped to Alaska or Hawaii.
WHAT IS THE ONLINE & IN STORE RETURN POLICY?
Due to the nature of the products and for sanitation reasons we unfortunately do not accept returns. All sales are final.
CAN I EXCHANGE AN ITEM?
Living with Ivey does not process exchanges at this time for items purchased on the website.
I THINK MY ORDER IS LOST?
If you do not receive your package, please contact Client Services at firstname.lastname@example.org and include your order confirmation number in the correspondence. We reserve the right, in our sole discretion, to issue you store credit or to send you replacement products.
WHAT DO I DO IF MY ORDER ARRIVED DAMAGED?
If your order arrived damaged, please send a photo of the damaged item to email@example.com so that we may report the damage to our fulfillment provider, if necessary. Once an email is sent to firstname.lastname@example.org, which opens a ticket, we will reply back with next steps.
CAN I REQUEST PRODUCT SAMPLES ONLINE OR AT LIVING WITH IVEY’S STORE?
Unfortunately, we do not offer product samples at this time for online, inquire at the store our sample selection differs. Our store associates are available for personalized recommendations and to answer product-related questions via email email@example.com
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept Mastercard, Visa, American Express, Discover, Paypal, UnionPay, JCB, Diners Club, Maestro, and Apple Pay.
HOW CAN I ENSURE MY ORDER WENT THROUGH?
When you place an order, you will see an order confirmation page containing your order number. If you do not see an order confirmation page after submitting your order, your order was not submitted successfully. You will also receive an order confirmation email sent to the email address that you included in your order. You may access current and past order information by creating and signing into your account on www.livingwithivey.com or by contacting Client Services at firstname.lastname@example.org.
MAY I CHANGE ITEMS IN MY ORDER ONCE THE ORDER IS SUBMITTED?
Unfortunately, we are unable to change items in your order after it is submitted. Please contact Client Services at email@example.com for help.
MAY I CANCEL AN ORDER?
An order may be cancelled if it has not been processed and prepared for shipment. To cancel your order, please contact Client Services at firstname.lastname@example.org during business hours (9:00 AM to 6:00 PM (Eastern Time) Monday-Friday) for immediate assistance.
I ENTERED THE WRONG ADDRESS. CAN THIS BE FIXED?
Before your order has been prepared for shipment, Client Services can help change your shipping address. Please contact email@example.com as soon as possible. Note: once an order has been submitted, it is not possible to edit billing details.
I WANT TO SHIP ITEMS TO DIFFERENT ADDRESSES. IS THAT POSSIBLE?
It is not possible on our website to split up one order into multiple addresses. Instead place multiple orders and select a different shipping address for each order. For help placing larger orders that are shipped to multiple addresses, please contact Client Services at firstname.lastname@example.org.
DO I NEED TO SIGN FOR MY ORDER?
We only require a signature upon delivery for orders over $500.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
I FORGOT MY PASSWORD. WHAT SHOULD I DO?
To reset your password, visit the Forgot Password page and fill in your email address to have a reset password link sent to you. Please note that for security reasons we are unable to send your old password via email.
ARE THERE ANY QUANTITY RESTRICTIONS WHEN PLACING ORDERS?
Yes, orders with more than 5 units per item are subject to approval before shipping. We do not allow items to be purchased for resale and we reserve the right to refuse service to a customer that we believe has violated this policy. If you are purchasing multiple quantities for personal use or gifting, please contact Client Services at email@example.com for special order handling.